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Our customer service hours are 10am - 5pm (Pacific), Monday through Friday, excluding all National Holidays.

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Parker Thatch

We are delighted to have you visit us at our Orinda, California showroom. Please schedule your showroom appointment with us here: &#xA0;<a href="https://calendly.com/appointments-parkerthatch/in-store-shopping-appointment" rel="noopener noreferrer" target="_blank">Parker Thatch Showroom Appointment</a>. Our showroom is designed for you to explore the collection in person and receive styling support. Orders are placed during your visit and shipped directly to your preferred address, as we do not carry take-home inventory on site. We look forward to having you!LOCATION<div>19D Orinda Way</div><div>Orinda, CA 94563</div> SHOWROOM HOURSBy appointment only

We are delighted to have you come in and shop with us at our Orinda, California showroom. Please schedule your showroom appointment with us here:  Parker Thatch Showroom Shopping Appointment. We look forward to having you!

Can I visit your showroom in-person?

APPOINTMENTS

Where is my order confirmation?

Can I change or cancel my order?

How do I track my order?

How long will it take to get my order?

The item I want is available for preorder. How long will it take to ship?

The item I want is out of stock. Do you restock items?

I placed multiple orders. Can I combine the orders into one shipment?

Can I request a custom order?

Do you offer gift cards?

Do you offer discounts?

Do you offer phone support for customer service inquiries?

ORDERS

My package was lost or damaged. What should I do?

Tracking shows my order was delivered, but I haven't received it. What now?

What countries do you ship to?

SHIPPING

How do I start a return?

What is your return policy?

Can I include multiple returns in one shipment?

When can I expect my refund?

I removed the tags. Can I still return my item?

Can I return a sale item?

Can I make an exchange?

Need help with a defective, incorrect, or missing item?

Do you honor price adjustments?

RETURNS & REFUNDS

Product Care

What is your repair policy?

PRODUCT CARE & WARRANTY

I don't live near your showroom. Can I book a virtual appointment?

I have a product/styling question. Can you help?

How do I stay updated on product restocks, new arrivals, and promotions?

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STYLE TIPS, PROMOS, & MORE

Can I visit your showroom in-person?Updated a month ago