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Our customer service hours are 10am - 5pm (Pacific), Monday through Friday, excluding all National Holidays.

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Parker Thatch

Parker Thatch customer service center where you can track your order, get answers to frequently asked questions, and more.

Parker Thatch Help Center

Holiday Orders

Where is my order confirmation?

Can I change or cancel my order?

How do I track my order?

How long will it take to get my order?

The item I want is available for preorder. How long will it take to ship?

The item I want is out of stock. Do you restock items?

I placed multiple orders. Can I combine the orders into one shipment?

Can I request a custom order?

Do you offer gift cards?

Do you offer discounts?

Do you offer phone support for customer service inquiries?

ORDERS

Holiday Shipping Guidelines

My package was lost or damaged. What should I do?

Tracking shows my order was delivered, but I haven't received it. What now?

What countries do you ship to?

SHIPPING

Holiday Returns

How do I start a return?

What is your return policy?

Can I include multiple returns in one shipment?

When can I expect my refund?

I removed the tags. Can I still return my item?

Can I return a sale item?

Can I make an exchange?

Need help with a defective, incorrect, or missing item?

Do you honor price adjustments?

RETURNS & REFUNDS

Product Care

What is your repair policy?

PRODUCT CARE & WARRANTY

I have a product/styling question. Can you help?

How do I stay updated on product restocks, new arrivals, and promotions?

Unsubscribe to Emails & Texts

STYLE TIPS, PROMOS, & MORE

Can I shop your store in-person?

I don't live near your store. Can I book a virtual appointment?

APPOINTMENTS