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Our customer service hours are 10am - 5pm (Pacific), Monday through Friday, excluding all National Holidays.

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Parker Thatch

Parker Thatch customer service page where you can track your order, get answers to frequently asked questions, ask Parker Thatch, and more.

Parker Thatch Help Center

Where is my order confirmation?

Can I change or cancel my order?

How do I track my order?

How long will it take to get my order?

The item I want is available for preorder. How long will it take to ship?

The item I want is out of stock. Do you restock items?

Do you offer gift cards?

Do you offer discounts?

Do you offer phone support for customer service inquiries?

ORDERS

My package was lost or damaged. What should I do?

Tracking shows my order was delivered, but I haven't received it. What now?

What countries do you ship to?

SHIPPING

How do I start a return?

What is your return policy?

When can I expect my refund?

I removed the tags. Can I still return my item?

Can I return a sale item?

Can I make an exchange?

I received an incorrect or defective item. What now?

RETURNS & REFUNDS

Product Care

What is your repair policy?

PRODUCT CARE & WARRANTY

I have a product/styling question. Can you help?

How do I stay updated on product restocks, new arrivals, and promotions?

Unsubscribe to Emails & Texts

STYLE TIPS, PTTV, PROMOS, & MORE

Can I shop your store in-person?

I don't live near your store. Can I book a virtual appointment?

SHOP WITH US