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Our customer service hours are 10am - 5pm (Pacific), Monday through Friday, excluding all National Holidays.

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Parker Thatch

<div style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><p style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-bottom: 1rem; margin-top: 0px;">We currently do not offer phone support but are available via email <a href="mailto:customerservice@parkerthatch.com" id="isPasted"><strong>customerservice@parkerthatch.com</strong></a> to assist with any questions or concerns you may have. Our customer service team is committed to providing the best support and is happy to help you with any issues related to your orders, products, or any other inquiries.</p></div>

We currently do not offer phone support but are available via email customerservice@parkerthatch.com to assist with any questions or concerns you may have. Our customer service team is committed to providing the best support and is happy to help you

Do you offer phone support for customer service inquiries?

STYLE TIPS, PTTV, PROMOS, & MORE

Where is my order confirmation?

Can I change or cancel my order?

How do I track my order?

How long will it take to get my order?

The item I want is available for preorder. How long will it take to ship?

The item I want is out of stock. Do you restock items?

Do you offer gift cards?

Do you offer discounts?

ORDERS

My package was lost or damaged. What should I do?

Tracking shows my order was delivered, but I haven't received it. What now?

What countries do you ship to?

SHIPPING

How do I start a return?

What is your return policy?

When can I expect my refund?

I removed the tags. Can I still return my item?

Can I return a sale item?

Can I make an exchange?

I received an incorrect or defective item. What now?

RETURNS & REFUNDS

Product Care

What is your repair policy?

PRODUCT CARE & WARRANTY

I have a product/styling question. Can you help?

How do I stay updated on product restocks, new arrivals, and promotions?

Unsubscribe to Emails & Texts

Can I shop your store in-person?

I don't live near your store. Can I book a virtual appointment?

SHOP WITH US

Do you offer phone support for customer service inquiries?Updated 20 days ago