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Parker Thatch

While we take great care in preparing your order, we understand mistakes can happen. If you receive a defective, damaged, incorrect or missing item, we offer a replacement or return free of charge. Report any issues within 3 days of receiving your order by emailing us at <a data-fr-linked="true" href="mailto:customerservice@parkerthatch.com">customerservice@parkerthatch.com</a>.&#xA0;

While we take great care in preparing your order, we understand mistakes can happen. If you receive a defective, damaged, incorrect or missing item, we offer a replacement or return free of charge. Report any issues within 3 days of receiving your or

Need help with a defective, incorrect, or missing item?

PRODUCT CARE & WARRANTY

Where is my order confirmation?

Can I change or cancel my order?

How do I track my order?

How long will it take to get my order?

The item I want is available for preorder. How long will it take to ship?

The item I want is out of stock. Do you restock items?

I placed multiple orders. Can I combine the orders into one shipment?

Can I request a custom order?

Do you offer gift cards?

Do you offer discounts?

Do you offer phone support for customer service inquiries?

ORDERS

My package was lost or damaged. What should I do?

Tracking shows my order was delivered, but I haven't received it. What now?

What countries do you ship to?

SHIPPING

How do I start a return?

What is your return policy?

Can I include multiple returns in one shipment?

When can I expect my refund?

I removed the tags. Can I still return my item?

Can I return a sale item?

Can I make an exchange?

Do you honor price adjustments?

RETURNS & REFUNDS

Product Care

What is your repair policy?

I have a product/styling question. Can you help?

How do I stay updated on product restocks, new arrivals, and promotions?

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STYLE TIPS, PROMOS, & MORE

Can I shop your store in-person?

I don't live near your store. Can I book a virtual appointment?

APPOINTMENTS

Need help with a defective, incorrect, or missing item?Updated 17 days ago