What is your repair policy?Updated 4 days ago

Your satisfaction means everything to us. If your handbag needs repair within 12 months of your purchase date, Parker Thatch will arrange shipping, complete the repair, and send it back to you — free of charge.

Eligibility

• Proof of purchase from parkerthatch.com or the Parker Thatch showroom is required.
• This policy applies only to the original purchaser and is not transferable.
• Items purchased outside of our site or store should be directed to the original retailer for assistance.
• Sample sale, One-of-a-Kind, Worn & Loved, and resale purchases are not covered under this warranty.
• Any alterations made to a bag will void this warranty.

What's Covered
Each repair request is evaluated on a case-by-case basis. In general, we repair bags with structural or manufacturing defects for up to 1 year from the purchase date.

Normal wear and tear is not covered under this guarantee. This includes marks, scuffs, chips, and stains — for example, contact with strong dyes (such as dark denim) can transfer color onto leather, and this is considered a wear issue rather than a quality fault.

Repair Timing
Please allow 8–12 weeks for repairs, as Parker Thatch does not have an in-house repair facility.

Getting Started
Every repair request is reviewed individually by our after-sales team, who will recommend the best solution for your bag. To begin, please email us at [email protected].