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Parker Thatch

If you need to change or cancel your order, contact <a href="mailto:customerservice@parkerthatch.com">customerservice@parkerthatch.com</a> with your order number as soon as possible. If you&#x2019;ve already contacted us about your order, please reply in that same conversation rather than starting a new email. Our team will review whether a change or cancellation is still possible. Changes and cancellations are not guaranteed, so please take care to review your address, shipping method, payment method, and items before placing your order.Important notes:<ul><li>If an order has already been processed or shipped, we are unable to cancel or edit it.</li><li>During times of high volume, we are unable to cancel or edit orders.</li></ul>

We want you to receive your order as quickly as possible! To make that happen, our team starts processing orders as soon as they have been submitted, so we are unable to cancel orders, change items, update shipping or addresses. 

Order Changes & Cancellations

ORDERS

Where is my order confirmation?

Can I change or cancel my order?

How do I track my order?

How long will it take to get my order?

The item I want is available for preorder. How long will it take to ship?

The item I want is out of stock. Do you restock items?

I placed multiple orders. Can I combine the orders into one shipment?

Can I request a custom order?

Do you offer gift cards?

Do you offer discounts?

What are the Buy Mochi, Get Mochi gift w/ purchase terms & conditions?

Do you offer phone support for customer service inquiries?

My package was lost or damaged. What should I do?

Tracking shows my order was delivered, but I haven't received it. What now?

What countries do you ship to?

SHIPPING

How do I start a return?

What is your return policy?

Can I include multiple returns in one shipment?

When can I expect my refund?

I removed the tags. Can I still return my item?

Can I return a sale item?

Can I make an exchange?

Need help with a defective, incorrect, or missing item?

Do you honor price adjustments?

RETURNS & REFUNDS

Product Care

What is your repair policy?

PRODUCT CARE & WARRANTY

Can I visit your showroom in-person?

I don't live near your showroom. Can I book a virtual appointment?

APPOINTMENTS

I have a product/styling question. Can you help?

How do I stay updated on product restocks, new arrivals, and promotions?

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STYLE TIPS, PROMOS, & MORE

Can I change or cancel my order?Updated 11 hours ago