ORDERS

Where is my order confirmation?

Your order confirmation is sent to the email address that you entered at checkout. If you’re using ShopPay or Apple Pay make sure to confirm the email address associated with your account is correct.

Can I change or cancel my order?

We want you to receive your order as quickly as possible! To make that happen, our team starts processing orders as soon as they have been submitted, so we are unable to cancel orders, change items, update shipping or addresses. Please take care to r

How do I track my order?

Check on your order here:  Track your Parker Thatch order. Once your order has shipped, you will also receive a shipping confirmation email with tracking information.

How long will it take to get my order?

The item I want is available for preorder. How long will it take to ship?

Please see the product description or your order confirmation email for an approximate shipping date on your preorder item. If you’re ordering other in-stock items along with your preorder item, the entire order will ship together on the preorder est

The item I want is out of stock. Do you restock items?

Keeping updated on restocks, sales, new arrivals, and promotions is simple! There are several ways for you to stay in the loop:

Do you offer gift cards?

Yes, we do! Gift cards are delivered to you by email and contain instructions to redeem them at checkout. Our gift cards have no additional processing fees. If you wish, once you receive your gift card via email you may print it out to give to you

Do you offer discounts?

Receive the latest promotions, new arrivals, style tips and more by subscribing to our free email/text updates here: Parker Thatch Exclusives

Do you offer phone support for customer service inquiries?

We currently do not offer phone support but are available via email [email protected] to assist with any questions or concerns you may have. Our customer service team is committed to providing the best support and is happy to help you