Your order confirmation is sent to the email address that you entered at checkout. If you’re using ShopPay or Apple Pay make sure to confirm the email address associated with your account is correct.

<div id="isPasted">Your order confirmation is sent to the email address that you entered at checkout. If you&#x2019;re using ShopPay or Apple Pay make sure to confirm the email address associated with your account is correct.</div> <div>In most cases order confirmations aren&#x2019;t received due to a typo in the email address or an alternative email was used with the order. If you place an order and don&apos;t get a confirmation please check your junk folder and alternative emails accounts first. If you still don&apos;t see a confirmation please contact us at <a href="mailto:customerservice@parkerthatch.com">customerservice@parkerthatch.com</a>. Be sure to include the full name associated with your order.&#xA0;</div>

Where is my order confirmation?

If you need to make any changes to your order, please email customerservice@parkerthatch.com with your order number as soon as possible, and we’ll do our best to help. Changes and cancellations are not guaranteed, so please take care to review your a

If you need to make any changes to your order, please email <a href="mailto:customerservice@parkerthatch.com">customerservice@parkerthatch.com</a> with your order number as soon as possible, and we&#x2019;ll do our best to help. Changes and cancellations are not guaranteed, so please take care to review your address, shipping method, payment method, and items before placing your order.&#xA0;Important notes:&#xA0;<ul><li style="font-size: 16px;">If an order has already been processed or shipped, we are unable to cancel or edit the order.</li><li style="font-size: 16px;">During times of high volume, we are unable to cancel or edit orders. </li></ul>

Can I change or cancel my order?

Check on your order here:  Track your Parker Thatch order. Once your order has shipped, you will also receive a shipping confirmation email with tracking information.

Check on your order here: &#xA0;<a href="https://parkerthatch.com/pages/faqs?hcUrl=%2Fen-US%2Fssp%2Flogin" rel="noopener noreferrer" target="_blank">Track your Parker Thatch order</a>Once your order has shipped, you will also receive a shipping confirmation email with tracking information.

How do I track my order?

<ul id="isPasted"><li style="font-size: 16px; color: rgb(18, 28, 56);">Preorders - Please see your order confirmation email for an approximate shipping date on your preorder item. If you&#x2019;re ordering other in-stock items along with your preorder item, the entire order will ship together on the preorder&apos;s estimated ship date. &#xA0;</li></ul> <ul><li style="font-size: 16px; color: rgb(18, 28, 56);" id="isPasted">Basic Ground Shipping - Domestic US orders with Basic Ground shipping method may take up to 4-7 business days to process before shipping. Once your package leaves our warehouse shipping may take up to 5-7 business days in transit.</li></ul> <ul id="isPasted"><li style="font-size: 16px; color: rgb(18, 28, 56);">FedEx Overnight Shipping- Domestic US orders submitted before 11 a.m. (Pacific) will ship the same business day. Orders placed after the 11 a.m. cutoff or Saturday and Sunday will ship the next business day.&#xA0;<ul style="font-size: initial; color: initial;"><li style="font-size: 16px; color: rgb(18, 28, 56);">&#xA0;Please note that FedEx does not deliver on Saturdays and Sundays.&#xA0;</li></ul></li></ul> <ul><li style="font-size: 16px; color: rgb(18, 28, 56);">FedEx 2-Day Shipping&#xA0;- Domestic US orders submitted before 11 a.m. (Pacific) will ship the same business day. Orders placed after the 11 a.m. cutoff or Saturday and Sunday will ship the next business day.&#xA0;<ul style="font-size: initial; color: initial;"><li style="font-size: 16px; color: rgb(18, 28, 56);">&#xA0;Please note that FedEx does not deliver on Saturdays and Sundays.</li></ul></li></ul> <ul><li style="font-size: 16px; color: rgb(18, 28, 56);">International Shipping - We&apos;re delighted to offer international shipping. International deliveries may take up to 2 weeks depending on your specific location. If you&apos;re ordering from a major metropolitan city, your order will likely arrive sooner. Please note: It is not possible to anticipate, show, or calculate customs duties and import taxes in your cart or during the checkout process. Customer is responsible for any customs duty, import taxes or related fees owed.</li></ul>All orders ship from California.

How long will it take to get my order?

Please see the product page or your order confirmation email for an estimated shipping date of your preorder item. If you’re ordering other in-stock items along with your preorder item, the entire order will ship together on the preorder's estimated

Please see the product page or your order confirmation email for an estimated shipping date of your preorder item. If you&#x2019;re ordering other in-stock items along with your preorder item, the entire order will ship together on the preorder&apos;s estimated ship date. &#xA0;

The item I want is available for preorder. How long will it take to ship?

Keeping updated on restocks, sales, new arrivals, and promotions is simple! There are several ways for you to stay in the loop:

<div data-block="true" data-editor="8jl1h" data-offset-key="4jlt0-0-0" id="isPasted">Keeping updated on restocks, sales, new arrivals, and promotions is simple! There are several ways for you to stay in the loop:<ul><li style="font-size: 16px; color: rgb(18, 28, 56);">Restock Notifications:&#xA0;On sold-out product pages, select &quot;Email When Available&quot; to be notified when the item is back in stock. If the product page is no longer listed, the item may not be restocked.</li><li style="font-size: 16px; color: rgb(18, 28, 56);">Text &amp; Email Updates: Sign up for our text updates and/or email notifications<a style=" text-decoration: none;">&#xA0;</a>to receive timely updates on the latest Parker Thatch <a href="https://manage.kmail-lists.com/subscriptions/subscribe?a=WXrf23&amp;g=WAfRWs" style=" text-decoration: none;" class="fr-strong">here</a></li><li style="font-size: 16px; color: rgb(18, 28, 56);">Social Media: Follow us to catch re-stock updates, style tips, and various promotions we may have &#x2013; this is a great way to ensure you don&apos;t miss out on any announcements!&#xA0;<ul style="font-size: initial; color: initial;"><li style="font-size: 16px; color: rgb(18, 28, 56);"><a href="https://www.youtube.com/@ParkerThatch" target="_blank" rel="noopener noreferrer">&#x1F449;Parker Thatch YouTube</a></li><li style="font-size: 16px; color: rgb(18, 28, 56);"><a href="https://www.instagram.com/parkerthatch/" target="_blank" rel="noopener noreferrer">&#x1F449;Parker Thatch Instagram</a></li><li style="font-size: 16px; color: rgb(18, 28, 56);"><a href="https://www.tiktok.com/@parkerthatch?lang=en" target="_blank" rel="noopener noreferrer">&#x1F449;Parker Thatch TikTok</a></li></ul></li></ul></div>

The item I want is out of stock. Do you restock items?

Due to the way our orders are processed, we cannot combine multiple orders into one shipment.

Due to the way our orders are processed, we cannot combine multiple orders into one shipment. &#xA0;

I placed multiple orders. Can I combine the orders into one shipment?

At present, we only offer the colors, materials, and styles that are displayed on our website. We are continually updating our color and material selections, typically introducing new options in upcoming seasonal releases, so more colors and material

At present, we only offer the colors, materials, and styles that are displayed on our website. We are continually updating our color and material selections, typically introducing new options in upcoming seasonal releases, so more colors and materials may become available in the future.

Can I request a custom order?

Yes, we do! 

Gift cards are delivered to you by email and contain instructions to redeem them at checkout. Our gift cards have no additional processing fees.

If you wish, once you receive your gift card via email you may print it out to give to you

Yes, we do!&#xA0;Gift cards are delivered to you by email and contain instructions to redeem them at checkout. Our gift cards have no additional processing fees.<br style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(33, 33, 33); font-family: &quot;Nunito Sans&quot;, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><br style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(33, 33, 33); font-family: &quot;Nunito Sans&quot;, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">If you wish, once you receive your gift card via email you may print it out to give to your recipient or simply forward the email to your recipient.Purchase your Parker Thatch gift cards here:&#xA0;<a href="https://parkerthatch.com/products/gift-cards?_pos=1&amp;_psq=gift+cards&amp;_ss=e&amp;_v=1.0&amp;variant=8328390661" id="isPasted">https://parkerthatch.com/products/gift-cards</a>

Do you offer gift cards?

Receive the latest promotions, new arrivals, style tips and more by subscribing to our free email/text updates here: Parker Thatch Exclusives

We currently offer free shipping on US orders over $500 with the code PTFREESHIP. Receive the latest on promotions, sales, new arrivals, style tips and more by subscribing to our free email/text updates here: <a href="https://manage.kmail-lists.com/subscriptions/subscribe?a=WXrf23&amp;g=WAfRWs" rel="noopener noreferrer" target="_blank">Parker Thatch Exclusives</a>For daily updates on all things PT follow us on all of our socials -&#xA0;<a href="https://www.youtube.com/@ParkerThatch" target="_blank" rel="noopener noreferrer" style=" text-decoration: none;">&#x1F449;Parker Thatch YouTube</a><a href="https://www.instagram.com/parkerthatch/" target="_blank" rel="noopener noreferrer" style=" text-decoration: none;">&#x1F449;Parker Thatch Instagram</a><a href="https://www.tiktok.com/@parkerthatch?lang=en" target="_blank" rel="noopener noreferrer" style=" text-decoration: none;">&#x1F449;Parker Thatch TikTok</a> <div style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-variant-alternates: inherit; font-variant-position: inherit; font-weight: 400; font-stretch: inherit; font-size: 16px; line-height: inherit; font-family: &quot;Nunito Sans&quot;, sans-serif; font-optical-sizing: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; vertical-align: baseline; -webkit-font-smoothing: antialiased; display: inline-block; color: rgb(33, 33, 33); letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; text-align: left;"> </div>

Do you offer discounts?

We currently do not offer phone support but are available via email at customerservice@parkerthatch.com to assist with any questions or concerns you may have. Our customer service team is committed to providing the best support and is happy to help y

We currently do not offer phone support but are available via email at <a href="mailto:customerservice@parkerthatch.com">customerservice@parkerthatch.com</a> to assist with any questions or concerns you may have. Our customer service team is committed to providing the best support and is happy to help you with any issues related to your orders, products, or any other inquiries.

Do you offer phone support for customer service inquiries?

You can also chat with us! Send us message and we will get back to you as soon as possible.

The best way to reach us is by email - we’d love to hear from you!

Our customer service hours are 10am - 5pm (Pacific), Monday through Friday, excluding all National Holidays.

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Parker Thatch

This section provides information on Parker Thatch orders, including how to track your order and placing an order.

ORDERS