How do I start a return?Updated 2 months ago
- Initiate your return within 14 days of delivery: Use our online return portal: Parker Thatch Returns You'll need your order number (including the "PT-") and your shipping zip code. Your order number can be found in your order confirmation email.
- Pack your return: Include the printed return packing slip (from the portal) inside the box.
- Ship your return: Parker Thatch does not provide return shipping labels and you may choose whichever carrier you prefer. We do not charge a return handling/restocking fee.
- Processing time: Once delivered, please allow up to 10 business days for your return to be processed.
- Refunds:
- Refunds will be issued to the original payment method(s) or gift card / store credit (if selected) once the returned items are inspected.
- Purchases made with a gift card will be refunded back to the gift card.
We are unable to issue a refund on your credit card if the purchase was placed with a gift card. If the purchase was placed with both a credit card and a gift card, the refund will be issued to the gift card(s) first then the credit card.
Important Notes:
- Keep your return tracking number as proof of delivery.
- You will receive a refund confirmation email once your return is processed.
- If you opted for store credit/gift card, check your spam or promotions folder if you don't see it in your inbox.
For more details, please see our full return policy here.