Initiate your return within 14 days of delivery: Use our online return portal: Parker Thatch Returns You'll need your order number (including the "PT-") and your shipping zip code. Your order number can be found in your order confirmation email.
To be eligible for a return, items must be:
At this time, we do not allow returns from different orders to be combined. Each order must be individually processed through our return portal and sent separately.
Processing time: After your return is delivered, allow up to 10 business days for processing. Refunds: Refunds are issued after your items are inspected. Purchases made with a gift card will be refunded back to the gift card. Refunds to your credit c
If the tag has been removed / unattached from your item, the item is no longer eligible to be returned.
All sale items are final sale and cannot be returned, refunded, or exchanged. Collaborations, limited editions, and any items indicated as "FINAL SALE" are final sale. Please note that socks are final sale due to health standards.
We are unable to offer exchanges. If you are interested in securing an alternative style, simply place a new order and return the unsuitable item through our return portal.
While we take great care in preparing your order, we understand mistakes can happen. If you receive a defective, damaged, incorrect or missing item, we offer a replacement or return free of charge. Report any issues within 3 days of receiving your or
Requests for price adjustments will be honored up to 7 days from the original purchase date, if the merchandise was purchased at full price and is marked down on parkerthatch.com. The merchandise must be in stock and proof of purchase is required. So
We currently do not offer phone support but are available via email at [email protected] and chat to assist with any questions or concerns you may have. Our customer service team is committed to providing the best support and is happy