Initiate your return within 14 days of delivery: Use our online return portal: Parker Thatch Returns You'll need your order number (including the "PT-") and your shipping zip code. Your order number can be found in your order confirmation email.
To be eligible for a return, items must be:
Processing time: After your return is delivered, allow up to 10 business days for processing. Refunds: Refunds are issued after your items are inspected. Purchases made with a gift card will be refunded back to the gift card. Refunds to your credit c
If the tag has been removed / unattached from your item, the item is no longer eligible to be returned.
All sale items are final sale and cannot be returned, refunded, or exchanged. Collaborations, limited editions, and any items indicated as "FINAL SALE" are final sale. Please note that socks are final sale due to health standards.
We are unable to offer exchanges. If you are interested in securing an alternative style, simply place a new order and return the unsuitable item through our return portal.
Despite careful inspection, we understand errors can occur. We are here to help! Report incorrect or defective items as soon as possible here: Report an order issue
We currently do not offer phone support but are available via email [email protected] and chat to assist with any questions or concerns you may have. Our customer service team is committed to providing the best support and is happy to