You can also chat with us! Send us message and we will get back to you as soon as possible.

The best way to reach us is by email - we’d love to hear from you!

Our customer service hours are 10am - 5pm (Pacific), Monday through Friday, excluding all National Holidays.

HOME

Parker Thatch

<p><span style="color: rgb(18, 28, 56);">Please see the product page or your order confirmation email for an estimated shipping date of your preorder item. If you&#x2019;re ordering other in-stock items along with your preorder item, the entire order will ship together on the preorder&apos;s estimated ship date. &#xA0;</span></p>

Please see the product page or your order confirmation email for an estimated shipping date of your preorder item. If you’re ordering other in-stock items along with your preorder item, the entire order will ship together on the preorder's estimated

The item I want is available for preorder. How long will it take to ship?

ORDERS

Where is my order confirmation?

Can I change or cancel my order?

How do I track my order?

How long will it take to get my order?

The item I want is out of stock. Do you restock items?

I placed multiple orders. Can I combine the orders into one shipment?

Can I request a custom order?

Do you offer gift cards?

Do you offer discounts?

Do you offer phone support for customer service inquiries?

My package was lost or damaged. What should I do?

Tracking shows my order was delivered, but I haven't received it. What now?

What countries do you ship to?

SHIPPING

How do I start a return?

What is your return policy?

Can I include multiple returns in one shipment?

When can I expect my refund?

I removed the tags. Can I still return my item?

Can I return a sale item?

Can I make an exchange?

Need help with a defective, incorrect, or missing item?

Do you honor price adjustments?

RETURNS & REFUNDS

Product Care

What is your repair policy?

PRODUCT CARE & WARRANTY

I have a product/styling question. Can you help?

How do I stay updated on product restocks, new arrivals, and promotions?

Unsubscribe to Emails & Texts

STYLE TIPS, PROMOS, & MORE

Can I shop your store in-person?

I don't live near your store. Can I book a virtual appointment?

APPOINTMENTS

The item I want is available for preorder. How long will it take to ship?Updated 17 days ago