What is your return policy?Updated 2 months ago
To be eligible for a return, items must be:
- Full-price (sale items, limited editions, and items marked "Final Sale" on their product page are not returnable)
- Unused and unworn, with all original tags and packaging intact (including dust bags)
- Submitted in our return portal within 14 days of delivery
Important Notes:
- Inspection: Refunds will be issued to the original payment method(s) or gift card / store credit (if selected) once the returned items are inspected (allow up to 10 business days).
- Gift cards: Purchases made with a gift card will be refunded back to the gift card. If the purchase was placed with both a credit card and a gift card, the refund will be issued back to the gift card(s) first then the credit card.
- Ineligible items: We cannot accept returns on items that are worn, damaged, have tags removed, or are missing packaging.
- Non-returnable items: Sale items, limited editions, "final sale" items, socks, customized/personalized items, gift cards, shipping charges, and international shipping fees/taxes/duties are not returnable.
- We want everyone to have a great shopping experience at Parker Thatch! To make sure that happens for all our customers, we monitor the frequency and condition of returns and cancellations. Excessive returns or cancellations, or any disregard of our terms and conditions, may result in account closure or the inability to place future orders.
Parker Thatch reserves the right to refuse returns that do not meet these requirements.