You can also chat with us! Send us message and we will get back to you as soon as possible.

The best way to reach us is by email - we’d love to hear from you!

Our customer service hours are 10am - 5pm (Pacific), Monday through Friday, excluding all National Holidays.

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Parker Thatch

Parker Thatch customer service center where you can track your order, get answers to frequently asked questions, and more.

Parker Thatch Help Center

Hi! We are working hard to get your order to you as soon as possible! We will send you an email as soon as it is packed and ready to ship. 

Basic Ground orders ship in 4-7 business days. Overnight and 2nd Day orders ship in 1-2 business days. Please note, expedited shipping does not deliver on Saturday and Sunday.

Do you have a preorder item? Check the estimated ship date listed next to your item. If you order both preorder and in-stock items together, your entire order will be shipped in a single shipment once the preorder item becomes available.

We are thrilled for you to receive your special, handcrafted PT piece, and we hope it becomes a cherished companion on all of life’s adventures. Thank you for your support - and being part of the PT Family! 💙

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