SHIPPING

How do I track my order?

Check on your order here: Track your Parker Thatch order. Once your order has shipped, you will also receive a shipping confirmation email with tracking information.

How long will it take to get my order?

FedEx Overnight Shipping: Domestic US orders submitted before 11 a.m. (Pacific) will ship the same business day. Orders placed after the 11 a.m. cutoff or Saturday and Sunday will ship the next business day.

The item I want is available for preorder. How long will it take to ship?

Please see the product description or your order confirmation email for the approximate shipping date on your preorder item. If you buy preorder items and in-stock items together, your order will ship together in one shipment when the preorder item i

My package was lost or damaged. What should I do?

We know how frustrating this situation can be. If your package is lost, damaged or stolen, we'll make it right. You may start a claim with our team within 7 days of the expected/marked delivery here:. If it has been more than 7 days since the order w

Tracking shows my order was delivered, but I haven't received it. What now?

We know how frustrating this situation can be. If your package is lost, damaged or stolen, we'll make it right. You may start a claim with our team within 7 days of the expected/marked delivery here:

What countries do you ship to?

We ship to most countries, please reach out to [email protected] if you’d like to be sure we ship to your location.

Do you offer phone support for customer service inquiries?

We currently do not offer phone support but are available via email [email protected] to assist with any questions or concerns you may have. Our customer service team is committed to providing the best support and is happy to help you