Check on your order here:  Track your Parker Thatch order. Once your order has shipped, you will also receive a shipping confirmation email with tracking information.

<p><span style="font-family: Inter; font-size: 16px; color: rgb(1, 39, 82);">Check on your order here: &#xA0;</span><span style="font-family: Inter; font-size: 16px; color: rgb(1, 39, 82);"><a class="fr-strong" href="https://parkerthatch.com/pages/faqs?hcUrl=%2Fen-US%2Fssp%2Flogin" rel="noopener noreferrer" target="_blank"><u>Track your Parker Thatch order</u></a></span></p><p><span id="isPasted" style="font-family: Inter; font-size: 16px; color: rgb(1, 39, 82);">Once your order has shipped, you will also receive a shipping confirmation email with tracking information.&#xA0;</span></p>

How do I track my order?

Basic Ground Shipping: Domestic US orders with Basic Ground shipping method may take up to 4-7 business days to process before shipping. Once your package leaves our warehouse shipping may take up to 5-7 business days in transit.

<ul id="isPasted"><li style="font-family: Inter; color: rgb(1, 39, 82); font-size: 16px;"><span style="font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;"><strong>FedEx Overnight Shipping:</strong><strong>&#xA0;</strong>Domestic US orders submitted before 11 a.m. (Pacific) will ship the same business day. Orders placed after the 11 a.m. cutoff or Saturday and Sunday will ship the next business day.&#xA0;</span><ul style="font-family: initial; color: initial; font-size: initial;"><li style="font-family: Inter; font-size: 16px; color: rgb(1, 39, 82);"><span style="font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">&#xA0;Please note that FedEx does not deliver on Saturdays and Sundays.&#xA0;</span></li></ul></li></ul><p><span style="font-family: Inter; color: rgb(1, 39, 82); font-size: 16px;"><br></span></p><ul id="isPasted"><li style="font-family: Inter; font-size: 16px; color: rgb(1, 39, 82);"><strong>F</strong><strong>edEx 2-Day Shipping:&#xA0;</strong>Domestic US orders submitted before 11 a.m. (Pacific) will ship the same business day. Orders placed after the 11 a.m. cutoff or Saturday and Sunday will ship the next business day.&#xA0;<ul style="font-size: initial; font-family: initial; color: initial;"><li style="font-family: Inter; font-size: 16px; color: rgb(1, 39, 82);">&#xA0;<span style="font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Please note that FedEx does not deliver on Saturdays and Sundays.</span></li></ul></li></ul><p><span style="font-family: Inter; color: rgb(1, 39, 82); font-size: 16px;"><br></span></p><ul id="isPasted"><li style="font-family: Inter; color: rgb(1, 39, 82); font-size: 16px;"><span style="font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;"><strong>Basic Ground Shipping:&#xA0;</strong>Domestic US orders with Basic Ground shipping method may take up to 4-7 business days to process before shipping. Once your package leaves our warehouse shipping may take up to 5-7 business days in transit.</span></li></ul><p><span style="font-family: Inter; color: rgb(1, 39, 82); font-size: 16px;"><br></span></p><ul><li style="font-family: Inter; color: rgb(1, 39, 82); font-size: 16px;"><strong>International Shipping:&#xA0;</strong>We&apos;re delighted to offer international shipping. International deliveries may take up to 2 weeks depending on your specific location. If you&apos;re ordering from a major metropolitan city, your order will likely arrive sooner. <strong>Please note:</strong> It is not possible to anticipate, show, or calculate customs duties and import taxes in your cart or during the checkout process. Customer is responsible for any customs duty, import taxes or related fees owed.</li></ul><p><span style="font-family: Inter; font-size: 16px; color: rgb(1, 39, 82);"><br></span></p><ul><li style="font-family: Inter; color: rgb(1, 39, 82); font-size: 16px;"><strong>Preorders:</strong> Please see the product page or your order confirmation email for an approximate shipping date on your preorder item. If you&#x2019;re ordering other in-stock items along with your preorder item, the entire order will ship together on the preorder estimated ship date. &#xA0;</li></ul>

How long will it take to get my order?

Please see the product description or your order confirmation email for the approximate shipping date on your preorder item. If you buy preorder items and in-stock items together, your order will ship together in one shipment when the preorder item i

<p><span id="isPasted" style="color: rgb(40, 50, 78); font-family: Inter; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Please see the product description or your order confirmation email for the approximate shipping date on your preorder item. If you buy preorder items and in-stock items together, your order will ship together in one shipment when the preorder item is released.</span></p>

The item I want is available for preorder. How long will it take to ship?

We know how frustrating this situation can be. If your package is lost, damaged or stolen, we'll make it right. You may start a claim with our team within 7 days of the expected/marked delivery here:. If it has been more than 7 days since the order w

<div id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-block="true" data-editor="2p6f3" data-offset-key="55ouv-0-0" id="isPasted"><div id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><p style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-bottom: 1rem; margin-top: 0px;"><span style="color: rgb(1, 39, 82); font-family: Inter; font-size: 16px;">We know how frustrating this situation can be. If your package is lost, damaged or stolen</span><span data-offset-key="55ouv-0-0"><span data-text="true" style="font-family: Inter; font-size: 16px; color: rgb(1, 39, 82);">, we&apos;ll make it right. You may start a claim with our team <strong>within 7 days</strong> of the expected/marked delivery here: </span></span></p></div></div><div data-block="true" data-editor="2p6f3" data-offset-key="32gre-0-0"><div data-offset-key="32gre-0-0"><span style="font-family: Inter; font-size: 16px; color: rgb(1, 39, 82);"><a class="fr-green fr-strong" href="https://app.corso.com/parker-thatch" rel="noopener noreferrer" style=" text-decoration: none !important;" target="_blank"><span data-offset-key="32gre-0-0"><span data-text="true"><u>Start a Parker Thatch Shipping Protection Claim</u></span></span></a></span></div><p><br></p><p><span style="font-family: Inter; font-size: 16px; color: rgb(1, 39, 82);"><span data-offset-key="32gre-0-0"><span data-text="true">If it has been more than 7 days since the order was marked as Delivered, please reach out to the carrier directly for assistance.</span></span></span></p></div><div data-block="true" data-editor="1d52d" data-offset-key="dsush-0-0" id="isPasted"><br></div><div data-block="true" data-editor="1d52d" data-offset-key="8s5q3-0-0"><br></div></div>

My package was lost or damaged. What should I do?

We know how frustrating this situation can be. If your package is lost, damaged or stolen, we'll make it right. You may start a claim with our team within 7 days of the expected/marked delivery here:

<div id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-block="true" data-editor="2p6f3" data-offset-key="55ouv-0-0" id="isPasted"><div style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-block="true" data-editor="2p6f3" data-offset-key="55ouv-0-0" id="isPasted"><div style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-block="true" data-editor="2p6f3" data-offset-key="55ouv-0-0" id="isPasted"><div style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><p style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-bottom: 1rem; margin-top: 0px;"><span style="color: rgb(1, 39, 82); font-family: Inter; font-size: 16px;">We know how frustrating this situation can be. If your package is lost, damaged or stolen</span><span data-offset-key="55ouv-0-0"><span data-text="true" style="font-family: Inter; font-size: 16px; color: rgb(1, 39, 82);">, we&apos;ll make it right. You may start a claim with our team <strong>within 7 days</strong> of the expected/marked delivery here: </span></span></p></div></div><div data-block="true" data-editor="2p6f3" data-offset-key="32gre-0-0"><div data-offset-key="32gre-0-0"><span style="font-family: Inter; font-size: 16px; color: rgb(1, 39, 82);"><a href="https://app.corso.com/parker-thatch" rel="noopener noreferrer" style=" text-decoration: none !important;" target="_blank"><span data-offset-key="32gre-0-0"><span data-text="true"><u><strong>Start a Parker Thatch Shipping Protection Claim</strong></u></span></span></a></span></div><p><br></p><p><span style="font-family: Inter; font-size: 16px; color: rgb(1, 39, 82);"><span data-offset-key="32gre-0-0"><span data-text="true">If it has been more than 7 days since the order was marked as Delivered, please reach out to the carrier directly for assistance.</span></span></span></p></div></div></div><div data-block="true" data-editor="2p6f3" data-offset-key="32gre-0-0"><br></div></div></div><div data-block="true" data-editor="1d52d" data-offset-key="dsush-0-0"><br></div><div data-block="true" data-editor="1d52d" data-offset-key="dsush-0-0"><br></div></div>

Tracking shows my order was delivered, but I haven't received it. What now?

We ship to most countries, please reach out to customerservice@parkerthatch.com if you’d like to be sure we ship to your location. ​​​​​

<p><span style="font-family: Inter; font-size: 16px; color: rgb(1, 39, 82);">We&apos;re delighted to offer international shipping. International deliveries may take up to 2 weeks depending on your specific location. If you&apos;re ordering from a major metropolitan city, your order will likely arrive sooner.&#xA0;</span></p><p><span style="font-family: Inter; font-size: 16px; color: rgb(1, 39, 82);"><strong id="isPasted">Please note:</strong> It is not possible to anticipate, show, or calculate customs duties and import taxes in your cart or during the checkout process. Customer is responsible for any customs duty, import taxes or related fees owed.</span></p>

What countries do you ship to?

We currently do not offer phone support but are available via email customerservice@parkerthatch.com to assist with any questions or concerns you may have. Our customer service team is committed to providing the best support and is happy to help you

<p><span style="color: rgb(1, 39, 82); font-family: Inter;">We currently do not offer phone support but are available via email <a href="mailto:customerservice@parkerthatch.com"><strong>customerservice@parkerthatch.com</strong></a> to assist with any questions or concerns you may have. Our customer service team is committed to providing the best support and is happy to help you with any issues related to your orders, products, or any other inquiries.</span></p>

Do you offer phone support for customer service inquiries?

You can also chat with us! Send us message and we will get back to you as soon as possible.

If you have a question that is not answered here in our Help Center, please email us and we would be happy to help.

Our customer service hours are 10am - 5pm (Pacific), Monday through Friday, excluding all National Holidays.

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