Check on your order here:  Track your Parker Thatch order. Once your order has shipped, you will also receive a shipping confirmation email with tracking information.

<p><span style="color: rgb(18, 28, 56);">Check on your order here: &#xA0;<a class="fr-strong" href="https://parkerthatch.com/pages/faqs?hcUrl=%2Fen-US%2Fssp%2Flogin" rel="noopener noreferrer" target="_blank"><u>Track your Parker Thatch order</u></a></span></p><p><span style="color: rgb(18, 28, 56);">Once your order has shipped, you will also receive a shipping confirmation email with tracking information. </span></p>

How do I track my order?

We are unable to change the shipping method after an order is placed so please take care to select your shipping method carefully. All orders ship from California.

<ul><li style="font-size: 16px; color: rgb(18, 28, 56);"><strong>Preorders&#xA0;</strong>-&#xA0;<span style="color: rgb(18, 28, 56);" id="isPasted">Please refer to the product page or your order confirmation email for the estimated shipping timeframe for your preorder item. If your preorder becomes available earlier than the estimated ship date, your order will ship as soon as the item is in stock. If you&apos;ve ordered additional in-stock items with your preorder, your entire order will ship together once the preorder item is available.</span></li></ul><p><br></p><ul><li style="font-size: 16px; color: rgb(18, 28, 56);"><strong>Basic Ground</strong> - Domestic US orders with Basic Ground shipping method may take up to 4-7 business days to process before shipping. Once your package leaves our warehouse shipping may take up to 5-7 business days in transit.</li></ul><p><br></p><ul><li style="font-size: 16px; color: rgb(18, 28, 56);"><strong>Overnight &amp; 2-Day&#xA0;</strong>- Orders placed before 11am (PT) ship the same business day. Orders placed after the cutoff, or on weekends, ship the next business day.<ul><ul style="font-size: initial; color: initial; list-style-type: circle;"><li style="font-size: 16px; color: rgb(18, 28, 56);">&#xA0;Please note: expedited service does not deliver on Saturdays and Sundays.&#xA0;</li></ul></ul></li></ul><p><br></p><ul><li style="font-size: 16px; color: rgb(18, 28, 56);"><strong>International Shipping</strong> - We&apos;re delighted to offer international shipping. International deliveries may take up to 2 weeks depending on your specific location. If you&apos;re ordering from a major metropolitan city, your order will likely arrive sooner. <strong>Please note</strong>: It is not possible to anticipate, show, or calculate customs duties and import taxes in your cart or during the checkout process. <strong>Customer is responsible for any customs duty, import taxes or related fees owed.</strong></li></ul><p><br></p><p><span style="color: rgb(18, 28, 56);"><span style="color: rgb(18, 28, 56);" id="isPasted">We are unable to change the shipping method after an order is placed so please take care to select your shipping method carefully.&#xA0;</span>All orders ship from California.</span></p>

How long will it take to get my order?

Please refer to the product page or your order confirmation email for the estimated shipping timeframe for your preorder item. If your preorder becomes available earlier than the estimated ship date, your order will ship as soon as the item is in sto

<p id="isPasted"><span style="color: rgb(18, 28, 56);">Please refer to the product page or your order confirmation email for the <strong data-start="205" data-end="218" id="isPasted">estimated</strong> shipping timeframe for your preorder item. If your preorder becomes available earlier than the estimated ship date, your order will ship as soon as the item is in stock. If you&apos;ve ordered additional in-stock items with your preorder, your entire order will ship together once the preorder item is available.</span></p>

The item I want is available for preorder. How long will it take to ship?

If it has been more than 7 days since the order was marked as Delivered, please reach out to the carrier directly for assistance.

<div id="isPasted"><div data-block="true" data-editor="2p6f3" data-offset-key="55ouv-0-0" id="isPasted"><div id="isPasted"><span style="font-size: 16px; color: rgb(18, 28, 56);">We know how frustrating this situation can be, and we&apos;re here to help. If your package is lost, damaged or stolen, you may start a claim with our team within 7 days of the expected/marked delivery here:</span></div><p><br></p></div><div data-block="true" data-editor="2p6f3" data-offset-key="32gre-0-0"><div id="isPasted"><span style="font-size: 16px;"><a href="https://app.corso.com/parker-thatch" rel="noopener noreferrer" style=" text-decoration: none !important;" target="_blank"><span class="fr-emoticon fr-deletable">&#x1F449;</span> Start a Shipping Claim</a></span></div><p style="line-height: 1;"><br></p><p><span style="font-size: 16px; color: rgb(18, 28, 56);">If it has been more than 7 days since the order was marked as Delivered, please reach out to the carrier directly for assistance.&#xA0;</span></p></div></div>

My package was lost or damaged. What should I do?

<div id="isPasted"><div data-block="true" data-editor="2p6f3" data-offset-key="55ouv-0-0" id="isPasted"><div id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div id="isPasted"><div data-block="true" data-editor="2p6f3" data-offset-key="55ouv-0-0"><div id="isPasted"><div data-block="true" data-editor="2p6f3" data-offset-key="55ouv-0-0"><div><span style="font-size: 16px; color: rgb(18, 28, 56);">We know how frustrating this situation can be, and we&apos;re here to help. If your package is lost, damaged or stolen, we&apos;ll make it right. You may start a claim with our team within 7 days of the expected/marked delivery here:</span></div><p><br></p></div><div data-block="true" data-editor="2p6f3" data-offset-key="32gre-0-0"><div><span style="font-size: 16px;"><a href="https://app.corso.com/parker-thatch" rel="noopener noreferrer" style=" text-decoration: none !important;" target="_blank">&#x1F449; Start a Shipping Claim</a></span></div><p style="line-height: 1;"><br></p><p><span style="font-size: 16px; color: rgb(18, 28, 56);">If it has been more than 7 days since the order was marked as Delivered, please reach out to the carrier directly for assistance. </span></p></div></div><div>&#xA0;</div></div><div data-block="true" data-editor="2p6f3" data-offset-key="32gre-0-0"><br></div></div></div></div><div data-block="true" data-editor="2p6f3" data-offset-key="32gre-0-0"><br></div></div>

Tracking shows my order was delivered, but I haven't received it. What now?

We ship to most countries, please reach out to customerservice@parkerthatch.com if you’d like to be sure we ship to your location. ​​​​​

<p><span style="font-size: 16px; color: rgb(18, 28, 56);">We&apos;re delighted to offer international shipping. International deliveries may take up to 2 weeks depending on your specific location. If you&apos;re ordering from a major metropolitan city, your order will likely arrive sooner.&#xA0;</span></p><p><span style="font-size: 16px; color: rgb(18, 28, 56);"><strong>Please note</strong>: It is not possible to anticipate, show, or calculate customs duties and import taxes in your cart or during the checkout process. Customer is responsible for any customs duty, import taxes or related fees owed.</span></p>

What countries do you ship to?

We currently do not offer phone support but are available via email at customerservice@parkerthatch.com to assist with any questions or concerns you may have. Our customer service team is committed to providing the best support and is happy to help y

<p><span style="font-size: 16px; color: rgb(18, 28, 56);">We currently do not offer phone support but are available via email at <a href="mailto:customerservice@parkerthatch.com">customerservice@parkerthatch.com</a> to assist with any questions or concerns you may have. Our customer service team is committed to providing the best support and is happy to help you with any issues related to your orders, products, or any other inquiries.</span></p>

Do you offer phone support for customer service inquiries?

You can also chat with us! Send us message and we will get back to you as soon as possible.

The best way to reach us is by email - we’d love to hear from you!

Our customer service hours are 10am - 5pm (Pacific), Monday through Friday, excluding all National Holidays.

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Parker Thatch

This section details Parker Thatch shipping practices domestically and internationally, including processing and transit time expectations.

SHIPPING